ReviewShieldHQ values your privacy. This privacy policy explains how we collect, use, and protect your information.
Information We Collect
- Email address: Used for account registration and identity verification
- Store URL: Used to verify your Amazon seller identity
- Submission records: Including ASIN, review link, reviewer display name, review date
- Technical information: IP address, browser type, device information (for security auditing)
Information We Do Not Collect/Store
Important: We never store original buyer identifiers. All buyer information is immediately HMAC-SHA256 hashed upon submission. This means:
- We cannot view or recover original buyer information
- We cannot identify specific buyers
- We cannot provide buyer information to any third party
Information Usage
We use your information:
- To provide and improve services
- To detect when multiple sellers report the same buyer pattern
- To send match alert notifications
- To maintain security and audit records
- To comply with legal requirements
Third-Party Services
We use the following third-party services:
- Resend: Email sending service
- Vercel: Application hosting service
- Supabase: Database hosting service
These services each have their own privacy policies, which we recommend you review.
Data Retention
- Suspicious reports: Automatically deleted after 90 days
- Audit logs: Retained for 1 year
- Account information: Immediately deleted upon account deletion
User Rights
You have the right to:
- Access: Request to view information we hold about you
- Delete: Request to delete your information and account
- Correct: Request to correct inaccurate information
- Unsubscribe: Unsubscribe from email notifications
California Resident Rights (CCPA)
If you are a California resident, you also have the following rights:
- Know what personal information we collect
- Request deletion of personal information
- Request access to personal information
- Opt out of personal information sales (we do not sell personal information)
- Not be discriminated against
Cookie Usage
We use a small number of cookies, only for functional purposes (such as maintaining login state). We do not use cookies for tracking or advertising purposes.
Privacy Request Contact
For privacy-related questions or requests, please contact us through our support team.
Last updated: 2024